Soft Skills for Commercial Management Teams Training Course
Soft skills are essential for commercial management teams to enhance customer satisfaction, improve teamwork, and drive business success.
This instructor-led, live training (online or onsite) is aimed at intermediate-level to advanced-level commercial management professionals who wish to strengthen their interpersonal and decision-making skills for improved business outcomes.
By the end of this training, participants will be able to:
- Enhance customer interactions through anticipation, assertive communication, and market knowledge.
- Strengthen teamwork, adaptability, and problem-solving skills.
- Develop effective decision-making, disciplined execution, and delegation techniques.
- Improve negotiation, innovation, and change management skills.
Format of the Course
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
Course Customization Options
- To request a customized training for this course, please contact us to arrange.
Course Outline
Introduction
Customer Comes First
- Anticipation: Understanding customer needs before they arise
- Customer Focus: Building long-term relationships and loyalty
- Assertive Communication: Expressing ideas clearly and confidently
- Market Knowledge: Staying ahead of industry trends and customer expectations
Connected with the Company
- Networking: Building strong internal and external professional relationships
- Teamwork: Collaborating effectively to achieve business goals
- Troubleshooting: Quickly identifying and resolving challenges
- Adaptability: Navigating change and staying resilient
I Achieve What I Set Out to Do
- Decision Making: Evaluating options and making informed choices
- Disciplined Execution: Maintaining focus and consistency
- Recursion: Learning from past experiences to improve future actions
- Delegation: Assigning tasks effectively for better productivity
Owner Mentality
- Negotiation: Reaching win-win agreements in business discussions
- Innovation: Encouraging creativity and continuous improvement
- Change Management: Leading teams through transitions successfully
- Commitment to Profitability: Balancing business growth and financial sustainability
Summary and Next Steps
Requirements
- Basic understanding of commercial management responsibilities
- Experience in customer interactions and business operations
Audience
- Commercial managers
- Sales and marketing teams
- Customer relationship managers
Open Training Courses require 5+ participants.
Soft Skills for Commercial Management Teams Training Course - Booking
Soft Skills for Commercial Management Teams Training Course - Enquiry
Testimonials (2)
SMART Goal session was the most enjoyable part of the training that helped me manage my time properly. it helps me set my goal clearer and i could really see that setting SMART Goal can relate to almost everything such as Finance, Social Life, Career and Personal Growth.
Manot Sae - MVCI (Thailand) Limited
Course - Workshop: Boost your productivity with this new method!
I liked the involvement of the trainer and how her energy involved also the participants, the training was interesting, with many practical supporting facts and examples, practical exercises. It was great!
Jelizaveta (Liza) - ASSTRA Forwarding AG
Course - Stress Management and Prevention
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